Refund Policy

Last Updated:

Our Commitment

At LaunchDS, we stand behind our product. If you're not completely satisfied with your purchase, we offer a fair and transparent refund policy.

7-Day Free Trial

New users receive a 7-day free trial with limited AI credits. During this period:

  • Access to core features with limited AI credits
  • No credit card required
  • Cancel anytime without charge
  • No questions asked

14-Day Refund Window

For paid subscriptions, refunds are available within 14 days of purchase. If you're not satisfied, we'll refund your payment for unused services.

Eligible for Refund

  • • Within 14 days of first payment
  • • First-time subscribers
  • • Credits or jobs not yet used
  • • Technical issues preventing usage
  • • Service not as described
  • • Duplicate charges

Not Eligible

  • • After 14-day window
  • • Credits or jobs already used
  • • Once a new billing cycle begins
  • • Renewal payments
  • • Violation of Terms of Service
  • • Add-on services already delivered

How to Request a Refund

  1. Contact Support: Email us at billing@launchds.tech
  2. Provide Details: Include your account email, invoice number, and reason for refund request
  3. Review: We'll review your request within 1-2 business days
  4. Processing: Approved refunds are processed within 5-7 business days

Subscription Cancellation

You can cancel your subscription at any time:

  • No cancellation fees
  • Access continues until end of billing period
  • No partial refunds for unused time
  • Data export available for 30 days after cancellation
  • Reactivation available within 90 days

Refund Processing

Timeline

Once approved, refunds are processed within 5-7 business days. The actual credit to your account may take an additional 3-5 business days depending on your financial institution.

Method

Refunds are issued to the original payment method. If the original method is no longer available, we'll work with you to find an alternative solution.

Annual Plans

Special considerations for annual subscriptions:

  • 14-day refund window applies to initial purchase only
  • Renewals are not eligible for refunds
  • Downgrade to monthly available before renewal date
  • No prorated refunds after 14-day window

Chargebacks

We encourage you to contact us before initiating a chargeback. Chargebacks:

  • May result in immediate account suspension
  • Incur additional processing fees
  • Can be resolved faster through our support team
  • May affect future account eligibility

Questions?

If you have questions about our refund policy or need assistance:

Email: billing@launchds.tech

We typically respond within 24 hours on business days.

This refund policy is governed by the laws of New York State and is subject to change. Material changes will be communicated via email 30 days in advance.